Data & Account Deletion
Request deletion of your data or your entire PoolPay account — with a clear breakdown of what is deleted, what is kept, and for how long.
Last updated: July 25, 2026
This page explains how to request deletion of your data from PoolPay, the shared-expense management app published by PoolPay. You can delete specific data yourself inside the app, or request full deletion of your account and associated personal data. This page works alongside our Privacy Policy.
1. Delete specific data yourself (in the app)
You can remove individual pieces of data at any time without deleting your account:
- Delete a transaction: open the transaction's three-dots menu and choose Delete.
- Leave or delete a room: open Room Settings and choose Leave Room or Delete Room. The room moves to your Previous Rooms history and is permanently deleted after the countdown shown there.
- Edit your profile: open Profile → Edit Profile to change or clear details such as your name, mobile number, gender, or date of birth.
2. Request full account & data deletion
To delete your entire PoolPay account and associated personal data, follow these steps:
- Send an email to poolpaysupport@gmail.com from the email address associated with your PoolPay account (the Google account you sign in with).
- Use the subject line "Account Deletion Request".
- In the message, confirm that you want your account and personal data permanently deleted. You do not need to share any password.
- We will verify the request against your account email and confirm by reply once your account has been deleted.
We process verified deletion requests within 30 days. Residual copies in encrypted backups are purged within 90 days.
3. What is deleted and what is kept
| Data | Deleted / Kept | Retention |
|---|---|---|
| Profile details (name, email, mobile number, gender, date of birth, user ID) | Deleted | Within 30 days; backups within 90 days |
| Authentication tokens on your device | Deleted | Cleared immediately on logout / account deletion |
| Rooms you solely own and their transactions | Deleted | Within 30 days; backups within 90 days |
| Your transactions and notes inside shared rooms owned by others | Kept for remaining members, with your identity removed/anonymized where feasible | Retained as part of that room's shared history for the other members |
| Records required for legal, tax, security, or fraud-prevention purposes | Kept | Only as long as required by applicable law, then deleted |
We keep shared-room content that other members still rely on so their expense history stays accurate — this mirrors how shared workspaces work in the app. Everything that is personal to you and not required for another member's records is deleted.
4. Need help?
If you have any questions about deleting your data, contact us:
Email: poolpaysupport@gmail.com
Web: poolpay.nexgendev.online/contact.html
Privacy Policy: poolpay.nexgendev.online/privacy.html
You're in control of your data
Delete what you want, when you want — or remove your account entirely at any time.